Patient (or a friend/relative) phones to say the patient has:
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Central chest pain which is severe or crushing
or
Chest pain which has lasted for 15 minutes or more
or
Chest pain and a past history of heart problems
or
The patient has other symptoms similar to a previous heart attack
THE PATIENT MAY BE HAVING A HEART ATTACHED – ACT QUICKLY
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Ask the caller for patient’s name, address (including postcode) and telephone number (or location if not at home)
Tell the caller that first you will telephone 999 for an ambulance, and then you will try to inform the GP
Call 999 and ask for an ambulance and give patient’s details and location. If you have ascertained that the patient is unconscious, ask the ambulance control to telephone the caller to provide telephone cardiopulmonary resuscitation (CPR)
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Contact the duty GP immediately and inform them of the patient’s location, and that a 999 ambulance has been mobilised
Make a note on the computer. Record the time at which you called the ambulance