Results – GP services during the pandemic survey

Posted by: lisadurno - Posted on:


Thank you for all those patients who completed our survey regarding GP services during the pandemic.

Below are a few issues which have been brought to our attention and the action from the Practice to rectify or clarify.


  • Telephone appointments only with a GP

This is a concern for some patients as they feel their symptoms needed to be seen in person by a GP.


While face to face appointments are not bookable by either contacting reception or online at the moment, please be aware the Doctor you speak to will assess your symptoms, and if a face to face consultation is needed, and safe to do so your GP will arrange for this after speaking to you on the telephone.


  • Access

We are open our usual hours during the pandemic (7.30am – 6pm Monday to Friday).

Please check our practice website if you are unsure regarding our opening hours. Following us on social media is also another good way to keep up to date.


Online access is a great way to book telephone appointments at the moment. To sign up simply pop into the surgery with photo ID (driving licencing, passport etc.) and sign a consent form. You will then be given login details. If you are unsure how to use this service please contact our friendly team and a member of staff will be happy to talk you through this.


  • Safety

Here at the surgery, we adhere to the social distancing guidelines. Hand sanitiser is available in the waiting room, and in clinical rooms. We are limiting the number of people entering the surgery where possible.


  • Website

Content and navigation through the website (in particular access to online forms and systmOnline to interact with us or access personal clinical records), has been considered by some in need of improvement. We are on the process of updating the website and improving its content and experience.


All our staff at Whitehall surgery is here for you during this difficult time


Please contact us if you feel you need care, or are worried about any new or ongoing symptoms.